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“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

Maya Angelou

Emotional Fluidity

A Guide to Managing Teams Through Life’s Choppy Waters

Across all functional areas of your enterprise, high performing teams are one of the keys to your viability and success.  Each member plays a critical role, offering their unique contribution to the collective outcome.   And yet… …today, leaders are facing an unprecedented, and often unseen or unnoticed threat…the alarming impact that the combination of the global pandemic and recent racial strife has had on your employees and their mental well-being.  As of May 2020, just over 1/3 of Americans reported experiencing symptoms of clinical anxiety or depression in the wake of the pandemic. Among others distraction, stress and disconnection are hallmark manifestations.  AND in the workplace, these behaviors are confusing, counterproductive and disruptive to co-workers, customers and leaders.  According the CDC: “Stress during an infectious disease outbreak can sometimes cause the following:
  • Fear and worry about your own health and the health of your loved ones, your financial situation or job, or loss of support services you rely on.
  • Changes in sleep or eating patterns.
  • Difficulty sleeping or concentrating.
  • Worsening of chronic health problems.
  • Worsening of mental health conditions.
  • Increased use of tobacco, and/or alcohol and other substances.”
Just 1 of these changes in 1 of your team members will result in lower productivity…imagine the impact of more than 1 of those and now further imagine the impact on more than 1 team member…which is likely the case, considering the fact is that 1 in 3 Americans self-reported symptoms of clinical anxiety or depression.

Train for Clear and Consistent Co-worker Connections

Bartolotta & Associates’ training weaves deep roots in the hospitality industry and in corporate America, with the tenants and neuroscience of Trauma Informed Care.   Join us to cultivate a supportive culture of connection, collaboration, and caring with training designed to:

  • assist in creating an environment/culture where your employees are consistently more responsive than reactive.
  • enhance listening skills.
  • create a common language and a process to navigate this new threat.
  • create self-awareness of the physiological impacts resulting from navigating life today.
  • identify and deploy regulatory mechanisms to manage themselves once activated.
  • be able to recognize the same cues and behaviors in their co-workers and clients and deploy compassionate mechanisms towards resolution.
  • effectively work as part of a cohort to increase their emotional and social capital.
Employee Training

“The session was amazing.”

“I received so much great feedback on the content, the personal way in which it was delivered and most importantly, the way it made everyone feel when it was over.  In this time of great uncertainty, this gave our associates a way to deal with their fears, their anger and the unknown.  It truly set the stage as we make our way back into the office this week.”

Peggy Williams-Smith 
President and CEO
VisitMilwaukee

Customized Training

Customized Career Training

We believe training cannot be one-size-fits-all. Every company’s workforce comes with unique needs.

Bartolotta & Associates uses culture and needs assessments to present customized training that meets your associates where they are. We develop and maintain customized tools that build self-awareness, self-management, and socialization skills to help client-facing associates connect with—and better understand—your clients to deliver outstanding service.

After participating in our training, your company will experience:

  • Greater professional and personal satisfaction among employees
  • Deeper, more meaningful connections and trust between employees and clients
  • A surge in sustainable, long-term relationships
  • Working as part of a cohort to increase their emotional and social capital

Meet Jennifer Bartolotta

Jennifer Bartolotta

As CEO and founder of Bartolotta & Associates, Jennifer Bartolotta stands ready to help companies cultivate connections with clients. Her giving heart grew roots in the hospitality industry and flourished in the corporate world where she helped companies develop their human capital.

She brings years of corporate management, training and development, and hospitality experience to Bartolotta & Associates. Jennifer served as the director of Care-a-lotta, the charitable arm of Bartolotta Restaurants. She also acted as the restaurant group’s director of sales. In this role, she managed the sales team responsible for developing, promoting, and selling the “Bartolotta Experience” at the company’s award-winning, fine-dining restaurants and managed properties.

Jennifer’s work as founder of Train-2-Gain is also a plus. This firm helps companies transform their tech-savvy human capital into confident, client-facing ambassadors for their brands. Here, she aided companies like Rockwell Automation, A.O. Smith, Robert W. Baird, and Lead-2-Change with programs that transformed workers’ business and dining etiquette.

Training that Connects Company Culture to a Hospitality Heart

Interested in cultivating a culture of connection, collaboration, and caring in your company?

Contact Bartolotta & Associates today!

JenniferBartolotta@gmail.com